In the instance where you would like to request a product exchange or credit note, please follow the following instructions.
1. Please carefully read your Capitol Clothing Co. Returns form included in your delivery. If you did not receive this form with your order, or the return form has been misplaced, please contact us and request one to be sent to you via email.
2. Please complete and sign this Return form. In order to receive a refund for a purchased item/s, please follow the above instructions and mark the 'refund' option on the returns form. Enclose the form with your item/s when sending back.
3. Place the completed form and the items you wish to return in a postal sachet and send back to the Capitol Clothing Co. team using the postal address provided to you via email.
In order to receive an exchange for a purchased item/s, please follow the above instructions and mark the 'exchange' option on the returns card.
Exchanges are subject to availability of your size/colour upon us receiving your returned item/s. If we are unable to offer an exchange for your chosen size and colour, we will automatically provide a credit note or refund to the value of the returned product.
Please notify us of your intent to exchange within 48-72 Hours after receiving your returns item/s, this will ensure we can put your requested item aside for you.
Please note: Exchanges will incur the normal postage rate.
In order to receive a credit note for a purchased item/s, please follow the above instructions and mark the 'credit note' option on the returns card.
To redeem your credit, please email firstname.lastname@example.org when you find an item you wish to purchase with your credit.
Credit Notes are valid for 6 months from Issue Date.
You will be notified of your credit note number via email.
Our packaging team personally inspect each and every item carefully before packing and dispatching to ensure they leave and arrive in perfect condition.
In the event that your goods are not in a satisfactory condition, please notify our team immediately within 24 hours of receiving your order via email email@example.com